The Brutal Truth on How Résumés Get Eliminated
Did you ever wonder how job-seekers get screened out or eliminated based on someone looking at their résumés? When a job-seeker is being considered for an open opportunity, the first person who will read their résumé is generally either a recruiter or an HR person. If it’s a recruiter, it could be either a 3rd-party, agency-based head-hunter type, or an internal, company-based corporate recruiter. [Read “The Real Truth About Working With Recruiters” for more on the different types of recruiters and how they work.] If it’s someone in HR, it could be anyone from an entry-level screener to a Director of HR – depending on the size of the company.
This screening and elimination process happens when you respond to online job postings, and it also happens during proactive searches for candidates done on résumé banks like CareerBuilder, Monster, etc., or on Social Networks like LinkedIn. Basically, anyone who is looking for and screening potential candidates for an open job opportunity goes through this process.
The sad fact is, most online submissions go totally unanswered. That’s why savvy job searchers do not rely on simply applying to online job postings, but rather spend most of their time networking, finding ways to go around HR, and talking with actual decision-makers at their target companies. [For details on how to network your way to a job, read “How to Network: A Step-by-Step Guide for Job Searching.”] Most résumés and online applications go into the proverbial “Black Hole of HR.” [Read “Avoiding the Black Hole of HR” for some strategies on getting around this fate.]
Now I’m sure that you slaved over your résumé for hours and hours, writing and re-writing it, revising, refining and retooling its language until it’s as “perfect” as it can be. If you are like most serious job-seekers, you are hoping that the person who first screens your masterpiece will take their time and read it over very carefully – absorbing every detail of your background, analyzing your qualifications and experience, and making a carefully considered, informed decision about your fit for the position they are trying to fill. Unfortunately, you would be wrong. I hate to break this to you … but the average résumé-reader will give your résumé between 20 and 30 seconds of eyeball time on the first pass. They’ll scan the first page of your résumé, rarely progressing on to the second or third pages. If they don’t quickly see exactly what they think they want or need right up front … bye bye – delete key for you! [Read “Beating the Résumé-Elimination Game: Where Do Recruiters’ Eyes Go?” for more on this.]
In my many years as a recruiter, I’ve certainly read my share of résumés. There were times when I went through over a hundred a day. I certainly know how this elimination game works! This process is even more brutal now in the current candidate-flooded market caused by the economic downturn of the last few years. So … what follows is a peek behind the curtain. I make no apologies for how this process works, or how fair or unfair it may be – like it or not, this is simply the way it is. I feel it’s best for job-seekers to be informed about this to be able to better navigate the process and avoid obvious pitfalls as they move forward.
First of all – here are three immediate deal-killers that lead directly to the Delete Key:
1) “Functional Résumés.” Almost every recruiter and HR person I’ve ever talked with about this agrees – a chronological résumé is essential. It should list the companies where you’ve worked, the dates you were there, and what you did at each place. Every so often I receive a so-called “Functional Résumé” filled with long bulleted lists of undated skills and accomplishments … and then (almost as an after-thought) at the bottom will be a short list of places they worked with no dates. My immediate reaction to that is that they are trying to hide something. Maybe it’s an age thing – or perhaps their experience is outdated. Where and when were those skills used? Where and when did those accomplishments happen? Who knows?! Big red flag. Traditional chronological résumés are the only way to go.
2) Typos, Spelling or Grammatical Errors, Poor Writing. If you are so careless that you can’t even proofread your own résumé, then the assumption is that you would be equally careless with your job performance. Likewise, using unclear language, rambling, or just having it be too long are traits of a badly written résumé. Don’t make the reader work too hard to see the basics. If someone can’t figure out what you do by quickly glancing at the top third of the first page of your résumé … that’s a huge red flag.
3) An Incomplete Profile on LinkedIn. I’m not referring to the official LinkedIn “percentage complete” they give you – that’s something only you can see when you’re logged into your own account, and is not important to recruiters. I mean profiles that do not provide a relevant employment history, do not include details about specific skills and experience, and (to my total amazement) do not even include basic contact information! Sending messages through LinkedIn’s own internal system should never be the only way to reach someone. How does any job-seeker expect to be “found” by a recruiter or a company if they don’t even include a direct email address or a phone number?! Such incomplete profiles are completely ineffective – and a waste of a recruiter’s time to look at.
So once you’ve passed those deal-killers, here are some of the most obvious things that recruiters and HR people look at to eliminate candidates based on a 20-30 second review of a résumé or online profile:
Keyword searches are usually the first method used to find résumés with specific skills that match job descriptions. If the right words or phrases are not present in your résumé or profile, you simply won’t come up in a search done by a recruiter or an HR person. It would be naïve to think that someone will “read between the lines” on your résumé and realize that you have the skills they need even though they are not spelled out, or that anyone will understand the subtle details of your experience without you clearly stating them. You should modify and tailor your résumé to each individual job you are applying to, using the language contained in the job description. If your résumé does not contain the exact buzzwords or phrases that match the language of the requirements listed in the company’s job description … bye bye – delete key for you.
With very few exceptions, candidates must live in the same geographic area as the job. You may say you are willing to relocate … but that’s a potential headache for the company who hires you compared to a local candidate. If your résumé shows that you currently live in a different place than the job … bye bye – delete key for you.
In most cases, you must come from the same industry as the job. For example, if the job is in the Financial Services industry and you come from Manufacturing bye bye – delete key for you.
Moving from one job function to another that you’ve had little or no experience with is an uphill battle. For example, if they are looking for someone with a sales background, but you have never actually been in a sales role … bye bye – delete key for you.
If they are looking for an individual contributor, and you’ve been at a much higher level – say managing other people or a department … it’s not a match. Conversely, if they are looking for a Manager or a VP or a C-Level Executive, and you’ve never held those titles … bye bye – delete key for you.
- Number of Years of Experience – and How Recent
If the job description calls for someone with 3-5 years of experience, and you’ve had 10-15 years … it’s not a match. And if the specific experience they are looking for is actually listed on your résumé – but it occurred many years and several jobs ago, and you’ve done other unrelated things since then … bye bye – delete key for you.
Some companies require a college degree, or a specific type of certification. If they say you must have a B.A. and all you’ve got is an Associate’s Degree – or no degree at all … bye bye – delete key for you.
- Job Turnover
If your job history shows too many short stints over a limited time period, it can read as a negative: you might be a job-hopping flight risk … you seemingly can’t hold down a job … perhaps you don’t get along with others well … there may have been performance issues that got you fired – the imagination creates all kinds of possible scenarios! Likewise, significant unexplained gaps between jobs can be red flags that will get you eliminated. There may be perfectly valid reasons for having a lot of jobs within a short period (mass layoffs, position was eliminated, company went out of business, etc.) I would advise briefly listing the reasons for short job stints right next to the dates on your résumé to avoid this obvious red flag. [Read “Explaining Short Job Stints and Employment Gaps” for more details on handling this issue.] But unless you can effectively explain those circumstances … bye bye – delete key for you.
- Salary Range
This one is a biggie – and obviously would not be listed on your résumé, but rather will often come up when filling out an online application. If asked point blank what you made at your last job, or what your salary expectations are going forward – don’t play games or avoid answering. If you dance around this issue and/or refuse to give a straight answer, then it will likely raise a red flag that will get you eliminated. There are simply too many qualified applicants for every open job for recruiters or HR people to want to deal with someone who can’t give a straightforward answer on this. [Read “Answering the Dreaded Salary Question” for more details on how to handle this issue.] The bottom line is that if your salary history and the range you give for your salary expectations going forward do not overlap with the company’s budgeted range for the specific job you are applying to … bye bye – delete key for you.